The AIMS Group, one of Southeast Asia’s leading data services provider, announced that it has achieved the international ISO/IEC 20000-1:2011 certification on IT Service Management System (ITSM) from the British Standards Institution (BSI).
AIMS Group Chief Executive Officer, Chiew Kok Hin says, “The ISO/IEC 20000-1:2011 certification is a highly acclaimed certification for the datacentre industry that encompasses our data centre operations, managed services and supporting functions.
“AIMS will like to take this opportunity to thank Malaysia Digital Economy Corporation (MDEC) for helping facilitate and subsidise this certification process that enables us to provide our customers with internationally certified business standards,” adds Chiew.
ISO 20000 is an international IT Service Management standard that promotes an integrated process approach to effectively deliver services to meet business and customer requirements and it is also the global de facto standard for IT Services. The certification was awarded to AIMS after an extensive audit by BSI Services Malaysia, a leading certification body training and business improvement provider.
Following this certification, AIMS has become the first datacentre in Asia Pacific to partner with Network Infrastructure Inventory Inc. (Ni2) to provide customers with IT Service Management (ITSM), Operational Support Systems (OSS), and Data Center Infrastructure Management (DCIM) capabilities in one platform.
“We chose Ni2 as they are the only vendor that is uniquely capable of offering ITSM-DCIM-OSS capabilities under one single platform. This is an important aspect for customers especially in the financial, oil and gas and telecommunications sectors, who are looking to outsource their infrastructure/ data centre facilities to companies like AIMS,” explains Chiew.
“With the Ni2 platform in place, AIMS will be able to provide faster and more efficient services for our customers. This investment is part of AIMS constant mission to provide world class service for our customers while continuing to deliver or even exceed our customers expected level of service,” says Chiew.
AIMS said that customers can expect faster trouble shooting or automated trouble shooting, integrated monitoring, optimised infrastructure design for faster capacity delivery, improved customer experience and enhanced self-management capabilities on the customer portal.
“We are very happy to have been chosen by AIMS as its ITSM-DCIM-OSS platform provider of choice. We are also very excited to partner with the fastest growing IT service provider in the APAC region”, says Joseph Hatchuel, Ni2 CEO.
AIMS was recently announced the 2016 ‘Data Centre Services Provider of the Year’ by Frost & Sullivan. It won the same award in 2014.
The Frost & Sullivan Malaysian Excellence Awards is held annually to recognise outstanding organisations in Malaysia who have exceeded their industry expectations. The award places emphasis on areas such as leadership, technological innovation, customer service and strategic product development.