The Malaysian Communications and Multimedia Commission (MCMC) issued a media statement today claiming that the implementation of the Mandatory Standard on Access Pricing (MSAP) have improved Malaysia’s Global Broadband Ranking as Telcos offered higher speeds with the same or lower price.
Full media statement from MCMC below:
On the same month, Speedtest Global Index has reported Malaysia’s ranking moved up 10 points to 26th place in the world with an average broadband speed of 61.97Mbps compared to the average world speed of 50.88Mbps. Also, in December 2018, the International Telecommunication Union (ITU) announced that Malaysia’s ranking has increased 6 points from the 41 st to the 35th place for the fixed broadband service category.
MCMC Chairman, Al-Ishsal Ishak said, “Malaysia is on the right track and expanding its footprint in the Digital Economy. As an organisation responsible to chart the country’s digital landscape, MCMC is aware that there is still room for improvement on quality and ensure that high-speed broadband services can be enjoyed by the rakyat.”
“We are aware that there are subscribers who have yet to get their broadband services speed upgraded. I would like to inform, the services and upgrades are being conducted by the telcos in stages and MCMC has been informed by the telcos that up to December 2018, at least 75% of the customers have been upgraded while the rest would be completed by middle of this year,” he explained.
There are complaints that customers are not enjoying the speeds as promised by the telcos. MCMC monitors the quality of broadband services according to the Mandatory Standard for Service Quality (Fixed Broadband Service) whereby customers should at least receive 90% of the speed offered by telcos at 90% of the time. If telcos fail to adhere to the Mandatory Standard, MCMC will take appropriate actions.[PDF]– MCMC: Rakyat Continues To Enjoy Reduced Broadband Prices And Higher Speeds