Sunday, April 2, 2023

redONE Singapore soft-launched, no Data Roaming Charges in Malaysia

redONE Singapore began offering its new mobile plans in the country last week, in what it calls a trial launch of its postpaid services. Having already established the brand since 2012 as a budget postpaid provider in Malaysia, redONE Pte Ltd will be offering monthly plans ranging from $8 (estimated RM25) to $28 (estimated RM86) a month.

redone singapore

Now available in Singapore, Red One Pte Ltd uses StarHub’s extensive mobile infrastructure said to deliver “superior customer experience and value”.

All of redONE’s packages in Singapore come with 1,000 free minutes to other redONE numbers, but what stands out is customers can get up to 300 minutes of free calls and 30 SMS to other local networks and also all Malaysian numbers. For its launch, redONE will be adding an additional 50 free minutes for customers who sign up during the trial launch.

Similarly, redONE Singapore customers can use their high-speed data quotas whilst roaming in Malaysia without incurring any extra roaming charges. Even when their data quota is depleted, redONE Singapore customers will still be able to surf, chat and use the Internet at a reduced connection speed, with no roaming charges applied. “What we want to create is a single redONE community linking Singapore and Malaysia, with plans that meet the needs of frequent travellers between the two countries,” said redONE Singapore CEO Francis Cheang.

During this month-long trial period, redONE will also be giving free data roaming to all other countries, capped at varying data quotas based on the users’ plan. The only condition of this free roaming trial will be that customers should provide feedback to redONE on their roaming experiences in order to improve the service.

Singapore customers who are heavy social media users can subscribe to the redSOCIAL bundle. This is a monthly add-on that costs $18 (estimated RM55) for 20GB of Facebook, Skype, WhatsApp, and YouTube data. More bundles for heavy video, chat and voice users will also be launched in the near future.

Both the registration and SIM card fees are waived off in this trial launch period. To sign up, redONE has appointed a number of agents, or customers can also obtain more information on the RedONE Singapore website.

redONE was established in 2012 as the first postpaid Mobile Virtual Network Operator (MVNO) in the ASEAN region and currently has over a million active users in Malaysia.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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