Home / Contents & Applications / Respons Rakyat App allows Malaysians to send complaints to Government Entities

Respons Rakyat App allows Malaysians to send complaints to Government Entities

The Malaysian Government has launched a new mobile app called Respons Rakyat (RR 2.0) allowing Malaysians to send complaints and feedback on public service delivery system to the Government via the application.

Respons Rakyat mobile app Malaysia Public Complaint Bureau

Launched by the Malaysia Prime Minister, Tun Dr Mahathir Mohamad yesterday, the RR 2.0 replaced the first edition of the application known as Rakyat Responz (RR 1.0) which was introduced in May 2016.


Bernama reported that the public can directly put forth their complaints to 460 government entities, namely 25 ministries, 257 federal government agencies, 13 state secretary’s offices, 149 local authorities and 16 utility companies.

“The development of RR 2.0 application is the government’s latest initiative to improve efficiency and effectiveness of the public service delivery system,” the Public Complaint Bureau (PCB) said in a media statement. PCB is currently placed under the National Governance, Integrity and Anti-Corruption Centre (GIACC) which comes under the purview of the Prime Minister’s Department (PMO).

Among the advantage of the Respons Rakyat (RR 2.0) is that it enables the complainants to upload video and audio compared to RR 1.0 which only allows complainants to sent picture and document file with their complaints.

The application is also equipped with RR Messenger system that enables faster communication or notification compared to emails or telephone call used previously.

Malaysians would also be able to follow the development of their complaints via the smartphone application without having to log in to the Public Complaint Management System to find out the current status.

The Respons Rakyat (RR 2.0) will also enable the customer satisfaction survey to be carried out via smartphone rather than using the survey forms sent through email.

According to PCB statistics, a total of 2,089 complaints were received on the RR 1.0 between May 2016 and Dec 31, 2018.

Of the total, only 48.6% or 1,016 complaints were about local authorities, followed by ministries and federal government agencies (26.6% or 555 complaints), state government agencies (16.9% or 354 complaints) and private, utility and government-owned companies (7.9% or 164 complaints).

Among the complaints were about road conditions (18.9%), street lights (8.8%), government agency services (7.3%), drains (5.8%), private company services (5.6%) and water supply (5.3%).

The latest mobile app can be downloaded on Android and iOS devices.

[Link]– Respons Rakyat (RR 2.0) for Android
[Link]– Respons Rakyat (RR 2.0) for iOS

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

Check Also


COVID-19 : The Internet is Under Pressure with Over a Billion People Under Lockdown

Social distancing and with more people working from home to avoid the coronavirus (COVID-19), will the Internet break? The short answer is probably not.


Free access to 21 Channels on Astro Go Mobile App for All Malaysians

Astro is giving free access to selected channels on the Astro GO mobile app for all Malaysians during the Movement Control Order (MCO) period.


Astro Broadband now offers Internet Speeds up to 800Mbps

Astro announced three new additional content packages bundled with Maxis fibre broadband speeds of 300Mbps, 500Mbps and 800Mbps for all customers.