Network Complaints by Service Providers & District in 1H2021 – MCMC

in Celcom Axiata, DiGi, Maxis, MCMC/SKMM, Telekom Malaysia, Time dotCom, U Mobile, unifi mobile 06/08/2021 Comments Off on Network Complaints by Service Providers & District in 1H2021 – MCMC

For the first half of 2021 (1H2021), the Malaysian Communications and Multimedia Commission (MCMC) recorded a total of 120,835 complaints related to mobile and fixed networks in Malaysia.

The highest number of complaints was recorded in the month of June 2021, at 44,693, when Malaysia went into a total nationwide lockdown.

In terms of category of the network complaints, MCMC said that quality of 4G is the main concern with most complaints relating to 4G LTE coverage, service disruption, speeds and 3G coverage.

Below are the Network Complaints received by MCMC, from January – June 2021, breakdown by Service Provider:

Celcom

Total 32,444 network complaints.

January 2021 – 3,703
February 2021 – 6,350
March 2021 – 4,452
April 2021 – 2,103
May 2021 – 3,780
June 2021 – 12,056

Maxis

Total 23,542 network complaints.

January 2021 – 2,517
February 2021 – 4,634
March 2021 – 3,105
April 2021 – 1,564
May 2021 – 2,796
June 2021 – 8,926

Digi

Total 20,698 network complaints.

January 2021 – 2,109
February 2021 – 4,329
March 2021 -2,674
April 2021 – 1,212
May 2021 – 2,318
June 2021 – 8,056

U Mobile

Total 13,220 network complaints.

January 2021 – 1,592
February 2021 – 2,386
March 2021 – 1,724
April 2021 – 625
May 2021 – 1,483
June 2021 – 5,410

Telekom Malaysia

Total 11,563 network complaints.

Streamyx and Unifi fixed broadband

January 2021 – 1,511
February 2021 – 1,537
March 2021 – 1,127
April 2021 – 694
May 2021 – 923
June 2021 – 2,149

Unifi Mobile

January 2021 – 546
February 2021 – 892
March 2021 – 551
April 2021 – 216
May 2021 – 334
June 2021 – 1,083

TIME dotCom

Total 645 network complaints.

January 2021 – 269
February 2021 – 123
March 2021 – 51
April 2021 – 34
May 2021 – 67
June 2021 – 101

Out of the 120,835 network complaints, MCMC did not disclose the name of the service provider for 18,723 complaints.

Top Districts with the most number of Network Complaints:

Johor Bahru – 5088
Petaling (Selangor) – 4514
Kuala Lumpur – 3785
Seremban (Negeri Sembilan) – 3297
Klang (Selangor) – 3158
Kuching (Sarawak) – 2580
Kuantan (Pahang) – 2399
Kota Bharu (Kelantan) – 2188
Kuala Selangor – 1968
Kuala Muda (Kedah) – 1920
Kuala Langat (Selangor) – 1878
Batu Pahat (Johor) – 1840
West Coast Kota Kinabalu (Sabah) – 1783
Miri (Sarawak) – 1710
Gombak (Selangor) – 1704
Kinta (Perak) – 1682
Melaka Tengah – 1639
Hulu Langat (Selangor) – 1613
Pasir Mas (Kelantan) – 1590
Kajang (Selangor) – 1569

MCMC said, “The complaints can be attributed to the MCO, due to the shift of traffic from business and offices to residential areas and ODL, thus creating an increased demand for bandwith.”

[PDF] – MCMC