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CFM offers the Platform for Discussion between Telcos & Consumer Associations

CFM recently organised a Knowledge Sharing Session with telcos and consumer associations for information sharing and to discuss issues faced by consumers.

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Highest Complaints in 2017 still on Telekom Malaysia – CFM Annual Report

telekom malaysia streamyx

Telekom Malaysia continues to "champion" the complaints from the Malaysian public with 1412 cases followed by Celcom and Maxis.- CFM Annual Report 2017

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CFM offer Tips for Consumers Facing Mobile Network Issues during Raya

cfm broadband

Communications and Multimedia Consumer Forum of Malaysia (CFM) shares some tips for those facing mobile network congestion issues on their mobile phones.

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Complaints on Telcos Dropped in 2017, CFM received only 4,746 Cases

complaints

Communications and Multimedia Consumer Forum of Malaysia (CFM) received 4,746 complaints related to communications and multimedia services from all over Malaysia in 2017. Among the top five categories reported by consumers to CFM in 2017 and 2016, Billing and Charging remains as the highest complaints category.

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Tips to avoid scams via Mobile Phone – CFM

mcmc

CFM urges consumers to be more cautious when receiving suspicious calls and to be always aware of the scam techniques used by the syndicates.

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New Prepaid Registration Guidelines starting 2018 – CFM

A new Guidelines on Registration of Prepaid Public Cellular Services was issued by the Malaysian Communications and Multimedia Commission (MCMC) recently.

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Highest Complaints on Telekom Malaysia- CFM 2016 Annual Report

CFM 2016 Annual Report: complaints on Telekom Malaysia (TM) was the highest at 23.6%, followed by Celcom Axiata (18.77%), Maxis (15.85%).

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CFM resolves 99% complaints in 2016, including Poor Telco services

cfm broadband

Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded 7,556 valid complaints and 2,385 general enquiries received in the 2016.

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CFM to improve complaints management on Service Providers

CFM has received some 4,748 complaints in 2016, plans to improve complaints management and resolution performance.

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Submit complaints about Service Providers via CFM’s MY Mobile Rights app

Malaysian Consumers can now submit complaints regarding their service provider via the CFM MY Mobile Rights application available for Android and iOS.

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False Registration of Prepaid SIM cards on the rise – CFM

cfm broadband

CFM said false registration of prepaid SIM cards is on the rise. In 2015, CFM received 89 such complaints, an alarming increase of 187.1%.

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CFM received 7,326 Telco complaints in 2015, 97% resolved

Consumer Forum of Malaysia (CFM) received a total of 7,326 complaints was received from January 2015 to December 2015 from all over Malaysia.

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Prepaid GST rebates starting 2016, Prepaid Reload pricing back to normal

Prepaid GST rebates will be given to Malaysians starting 2016, prepaid reload pricing to be sold at normal price.

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CFM: Mobile communication tips during flood in Malaysia

cfm broadband

The Communications and Multimedia Consumer Forum of Malaysia (CFM) is sharing some tips for mobile users on how to face the flood situation.

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Poor Service & Coverage among top complaints as of September 2015 -Consumer Forum Malaysia (CFM)

The Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that it received a total of 5,233 complaints from consumers as of September 2015. CFM was established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in 2001. It is a platform for the industry and the consumers/public to make “coherent and constructive contributions to service improvements and policy ...

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