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CFM calls for Public Feedback on Consumer Codes that Telcos should Comply

CFM Council Members for the 2019-2021 term

CFM is calling for public feedback on the review of General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC 2020).

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Complaints on Telekom Malaysia Almost Doubled in 2018 – CFM

cfm telekom malaysia high complaints

Complaints on Telekom Malaysia (TM) almost doubled in 2018 with 2779 reports, the highest, according to the 2018 CFM Annual Report.

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The Major Problem with Consumer Forum Malaysia (CFM) – Opinion

The Major Problem with Consumer Forum Malaysia (CFM) right now is the Board of Councilors with representative from the Regulatory Team.

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CFM: Improve Consumer Complaints Handling, GCC Crucial to be Reviewed

CFM

CFM said the General Consumer Code (GCC) of Practice is crucial to be reviewed for faster resolution time of complaints handling.

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CFM: High Number of Complaints Recorded on TM’s High-speed Broadband (HSBB) in 2018

telekom malaysia (TM) HSBB

Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that Telekom Malaysia's HSBB service received high number of complaints in 2018.

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CFM offers the Platform for Discussion between Telcos & Consumer Associations

CFM recently organised a Knowledge Sharing Session with telcos and consumer associations for information sharing and to discuss issues faced by consumers.

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Highest Complaints in 2017 still on Telekom Malaysia – CFM Annual Report

telekom malaysia streamyx

Telekom Malaysia continues to "champion" the complaints from the Malaysian public with 1412 cases followed by Celcom and Maxis.- CFM Annual Report 2017

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CFM offer Tips for Consumers Facing Mobile Network Issues during Raya

cfm broadband

Communications and Multimedia Consumer Forum of Malaysia (CFM) shares some tips for those facing mobile network congestion issues on their mobile phones.

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