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Complaints on Telekom Malaysia Almost Doubled in 2018 – CFM

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Complaints on Telekom Malaysia (TM) almost doubled in 2018 with 2779 reports, the highest, according to the 2018 CFM Annual Report.

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The Major Problem with Consumer Forum Malaysia (CFM) – Opinion

The Major Problem with Consumer Forum Malaysia (CFM) right now is the Board of Councilors with representative from the Regulatory Team.

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CFM: Improve Consumer Complaints Handling, GCC Crucial to be Reviewed

CFM

CFM said the General Consumer Code (GCC) of Practice is crucial to be reviewed for faster resolution time of complaints handling.

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CFM: High Number of Complaints Recorded on TM’s High-speed Broadband (HSBB) in 2018

telekom malaysia (TM) HSBB

Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that Telekom Malaysia's HSBB service received high number of complaints in 2018.

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CFM offers the Platform for Discussion between Telcos & Consumer Associations

CFM recently organised a Knowledge Sharing Session with telcos and consumer associations for information sharing and to discuss issues faced by consumers.

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Highest Complaints in 2017 still on Telekom Malaysia – CFM Annual Report

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Telekom Malaysia continues to "champion" the complaints from the Malaysian public with 1412 cases followed by Celcom and Maxis.- CFM Annual Report 2017

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CFM offer Tips for Consumers Facing Mobile Network Issues during Raya

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Communications and Multimedia Consumer Forum of Malaysia (CFM) shares some tips for those facing mobile network congestion issues on their mobile phones.

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Complaints on Telcos Dropped in 2017, CFM received only 4,746 Cases

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Communications and Multimedia Consumer Forum of Malaysia (CFM) received 4,746 complaints related to communications and multimedia services from all over Malaysia in 2017. Among the top five categories reported by consumers to CFM in 2017 and 2016, Billing and Charging remains as the highest complaints category.

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Tips to avoid scams via Mobile Phone – CFM

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CFM urges consumers to be more cautious when receiving suspicious calls and to be always aware of the scam techniques used by the syndicates.

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New Prepaid Registration Guidelines starting 2018 – CFM

A new Guidelines on Registration of Prepaid Public Cellular Services was issued by the Malaysian Communications and Multimedia Commission (MCMC) recently.

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Highest Complaints on Telekom Malaysia- CFM 2016 Annual Report

CFM 2016 Annual Report: complaints on Telekom Malaysia (TM) was the highest at 23.6%, followed by Celcom Axiata (18.77%), Maxis (15.85%).

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CFM resolves 99% complaints in 2016, including Poor Telco services

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Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded 7,556 valid complaints and 2,385 general enquiries received in the 2016.

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CFM to improve complaints management on Service Providers

CFM has received some 4,748 complaints in 2016, plans to improve complaints management and resolution performance.

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Submit complaints about Service Providers via CFM’s MY Mobile Rights app

Malaysian Consumers can now submit complaints regarding their service provider via the CFM MY Mobile Rights application available for Android and iOS.

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False Registration of Prepaid SIM cards on the rise – CFM

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CFM said false registration of prepaid SIM cards is on the rise. In 2015, CFM received 89 such complaints, an alarming increase of 187.1%.

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