Industry

It is learnt that about 1.6 million prepaid users whose particulars are suspect may have their lines terminated by early next year if they do not come forward to verify their information.

CFM urges consumers to be more cautious when receiving suspicious calls and to be always aware of the scam techniques used by the syndicates.

Personal data stolen from telecommunications companies (Telcos) may have been destined for the MCMC public cellular blocking service.

A new Guidelines on Registration of Prepaid Public Cellular Services was issued by the Malaysian Communications and Multimedia Commission (MCMC) recently.

CFM 2016 Annual Report: complaints on Telekom Malaysia (TM) was the highest at 23.6%, followed by Celcom Axiata (18.77%), Maxis (15.85%).

GfK reported that consumers bought around MYR 6.8 billion worth of smartphones in 2016, with the biggest spike in sales contributed by mid-range models.

Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded 7,556 valid complaints and 2,385 general enquiries received in the 2016.

Malaysia recorded approximately 8.8 million smartphones shipped in 2016 according to the latest IDC Quarterly Mobile Phone Tracker.

MCMC: Malaysia's Household Broadband Penetration, Fixed Broadband subscriptions, Mobile Broadband subscriptions and Cellular Subscribers have dropped.

Six things that would make Malaysian Communications and Multimedia Commission (MCMC) a better regulator in the Telco Industry.

iPay88 said total transactions generated by mobile commerce have grown significantly by 148.9% from 3.7 million in 2015 to 9.3 million in 2016.

Alibaba processed US$1 billion via mobile phones in the 1st 5 min of 11.11 sale. Some 82.07% gross merchandise volume (GMV) sale came from mobile devices.

Celcom, Maxis, Digi, U Mobile have accepted the letter of spectrum offer from the MCMC that will see a change in their mobile network coverage, nationwide.

Market research firm, Gartner, Inc. said total mobile phone / smartphone shipments are on pace to decline 1.6% in 2016.

CFM has received some 4,748 complaints in 2016, plans to improve complaints management and resolution performance.