CFM

Communications and Multimedia Consumer Forum of Malaysia (CFM) received 4,746 complaints related to communications and multimedia services from all over Malaysia in 2017. Among the top five categories reported by consumers to CFM in 2017 and 2016, Billing and Charging remains as the highest complaints category.

CFM urges consumers to be more cautious when receiving suspicious calls and to be always aware of the scam techniques used by the syndicates.

A new Guidelines on Registration of Prepaid Public Cellular Services was issued by the Malaysian Communications and Multimedia Commission (MCMC) recently.

CFM 2016 Annual Report: complaints on Telekom Malaysia (TM) was the highest at 23.6%, followed by Celcom Axiata (18.77%), Maxis (15.85%).

Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded 7,556 valid complaints and 2,385 general enquiries received in the 2016.

CFM has received some 4,748 complaints in 2016, plans to improve complaints management and resolution performance.

Malaysian Consumers can now submit complaints regarding their service provider via the CFM MY Mobile Rights application available for Android and iOS.

CFM said false registration of prepaid SIM cards is on the rise. In 2015, CFM received 89 such complaints, an alarming increase of 187.1%.

Consumer Forum of Malaysia (CFM) received a total of 7,326 complaints was received from January 2015 to December 2015 from all over Malaysia.

Prepaid GST rebates will be given to Malaysians starting 2016, prepaid reload pricing to be sold at normal price.