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Tag Archives: billing

U Mobile to improve CRM, Billing & Charging System with Alibaba’s Whale Cloud

u mobile whale clould 5 year contract

Alibaba's Whale Cloud will migrate U Mobile’s Digital Customer Relationship Management (CRM) and Billing & Charging systems onto a converged platform.

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CFM: High Number of Complaints Recorded on TM’s High-speed Broadband (HSBB) in 2018

telekom malaysia (TM) HSBB

Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that Telekom Malaysia's HSBB service received high number of complaints in 2018.

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Celcom Billing System Upgrade, Partial Service Disruption this Sunday

celcom

Celcom Axiata Berhad has announced that it will be carrying out a billing system upgrade, starting 21 October. Partial service disruption expected.

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Green Packet JV Company partners with Axiata’s Apigate for Direct Carrier Billing

smartphone

Green Packet Berhad’s Funsea Interactive entered into a partnership with Apigate to enable Direct Carrier Billing (DCB) for Celcom Axiata’s customers.

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Celcom Billing System Upgrade, Service Disruption Expected

celcom

Celcom Axiata will enhancing its billing system, on Sunday and Monday, resulting minimal service disruption for all customers. Postpaid customers won't be able to receive incoming calls and SMS. Other disruption expected include unable to make bill payments, access Celcom websites and VAS.

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U Mobile renews Business Support System (BSS) deal with Ericsson

Ericsson U Mobile BSS

Ericsson announced that it has further extended its partnership with U Mobile Sdn Bhd to transform the Malaysian telecommunications service provider’s Business Support System (BSS) into an industrialised real-time converged environment.

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Celcom, Digi & U Mobile enables carrier billing for Apple App Store

Celcom Axiata, Digi and U Mobile have enabled carrier billing for the Apple App Store, Apple Music and iTunes for all their prepaid and postpaid customers.

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Maxis customer gets a Bill Shock from Roaming, “Unmatched” Customer Experience [Comment]

Maxis customer gets a bill shock despite the Telco has said this is impossible to happen. Is Maxis "No Bill Shock Promise" just a marketing gimmick?

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webe enables Direct Carrier Billing for Google Play Store

webe google play store carrier billing

webe announced that it has enabled Direct Carrier Billing (DCB) for Google Play Store, allowing customers to purchase apps, mobile games, and more.

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MyDigi app redesigned with LiveChat & Free 3GB Internet

Digi redesigned & relaunched its MyDigi mobile app with Live Chat support, rewards, more payment options and Free 3GB Internet.

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CFM resolves 99% complaints in 2016, including Poor Telco services

cfm broadband

Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded 7,556 valid complaints and 2,385 general enquiries received in the 2016.

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CFM received 7,326 Telco complaints in 2015, 97% resolved

Consumer Forum of Malaysia (CFM) received a total of 7,326 complaints was received from January 2015 to December 2015 from all over Malaysia.

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Celcom offers China Mobile game content via Game Scape

Celcom Axiata Berhad is now offering China Mobile’s game content with the introduction of Game Scape. Celcom customers can now exclusively download various China games, with the convenience of Direct Billing to make app purchases without the need to have a credit card.

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Google Play Store: Pay for Android apps via DiGi account

digi

Digi prepaid and postpaid customers can now pay for Android apps on Google Play via their Digi billing account. How to set up Digi direct billing in the Google Play Store:

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