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U Mobile to improve CRM, Billing & Charging System with Alibaba’s Whale Cloud

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Alibaba's Whale Cloud will migrate U Mobile’s Digital Customer Relationship Management (CRM) and Billing & Charging systems onto a converged platform.

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CFM: High Number of Complaints Recorded on TM’s High-speed Broadband (HSBB) in 2018

telekom malaysia (TM) HSBB

Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that Telekom Malaysia's HSBB service received high number of complaints in 2018.

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Celcom Billing System Upgrade, Partial Service Disruption this Sunday

celcom

Celcom Axiata Berhad has announced that it will be carrying out a billing system upgrade, starting 21 October. Partial service disruption expected.

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Green Packet JV Company partners with Axiata’s Apigate for Direct Carrier Billing

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Green Packet Berhad’s Funsea Interactive entered into a partnership with Apigate to enable Direct Carrier Billing (DCB) for Celcom Axiata’s customers.

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Celcom Billing System Upgrade, Service Disruption Expected

celcom

Celcom Axiata will enhancing its billing system, on Sunday and Monday, resulting minimal service disruption for all customers. Postpaid customers won't be able to receive incoming calls and SMS. Other disruption expected include unable to make bill payments, access Celcom websites and VAS.

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U Mobile renews Business Support System (BSS) deal with Ericsson

Ericsson U Mobile BSS

Ericsson announced that it has further extended its partnership with U Mobile Sdn Bhd to transform the Malaysian telecommunications service provider’s Business Support System (BSS) into an industrialised real-time converged environment.

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Celcom, Digi & U Mobile enables carrier billing for Apple App Store

Celcom Axiata, Digi and U Mobile have enabled carrier billing for the Apple App Store, Apple Music and iTunes for all their prepaid and postpaid customers.

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Maxis customer gets a Bill Shock from Roaming, “Unmatched” Customer Experience [Comment]

Maxis customer gets a bill shock despite the Telco has said this is impossible to happen. Is Maxis "No Bill Shock Promise" just a marketing gimmick?

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