Complaints on Telekom Malaysia Almost Doubled in 2018 – CFM

05/08/2019 2,281 Views

Complaints on Telekom Malaysia (TM) almost doubled in 2018 with 2779 reports, the highest, according to the 2018 CFM Annual Report.

Respons Rakyat App allows Malaysians to send complaints to Government Entities

19/07/2019 1,374 Views

Respons Rakyat mobile app Malaysia Public Complaint Bureau

Respons Rakyat app allows Malaysians to send complaints to 460 Government entities such as Ministries, federal government agencies, local authorities.

The Major Problem with Consumer Forum Malaysia (CFM) – Opinion

05/07/2019 3,753 Views

The Major Problem with Consumer Forum Malaysia (CFM) right now is the Board of Councilors with representative from the Regulatory Team.

CFM: Improve Consumer Complaints Handling, GCC Crucial to be Reviewed

25/06/2019 977 Views

CFM said the General Consumer Code (GCC) of Practice is crucial to be reviewed for faster resolution time of complaints handling.

CFM: High Number of Complaints Recorded on TM’s High-speed Broadband (HSBB) in 2018

29/03/2019 2,294 Views

Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that Telekom Malaysia's HSBB service received high number of complaints in 2018.

MCMC: Telcos in Malaysia don’t resolve Complaints in time

28/02/2019 1,975 Views

MCMC warns that it will not compromise on any Telcos that are found to have failed in providing quality customer services to consumers.

Highest Complaints in 2017 still on Telekom Malaysia – CFM Annual Report

07/11/2018 7,496 Views

Telekom Malaysia continues to "champion" the complaints from the Malaysian public with 1412 cases followed by Celcom and Maxis.- CFM Annual Report 2017

Complaints on Telcos Dropped in 2017, CFM received only 4,746 Cases

21/03/2018 5,132 Views

Communications and Multimedia Consumer Forum of Malaysia (CFM) received 4,746 complaints related to communications and multimedia services from all over Malaysia in 2017. Among the top five categories reported by consumers to CFM in 2017 and 2016, Billing and Charging remains as the highest complaints category.

Highest Complaints on Telekom Malaysia- CFM 2016 Annual Report

09/10/2017 18,283 Views

CFM 2016 Annual Report: complaints on Telekom Malaysia (TM) was the highest at 23.6%, followed by Celcom Axiata (18.77%), Maxis (15.85%).

CFM resolves 99% complaints in 2016, including Poor Telco services

06/03/2017 7,468 Views

Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded 7,556 valid complaints and 2,385 general enquiries received in the 2016.

CFM to improve complaints management on Service Providers

28/09/2016 2,650 Views

CFM has received some 4,748 complaints in 2016, plans to improve complaints management and resolution performance.

Submit complaints about Service Providers via CFM’s MY Mobile Rights app

03/05/2016 2,148 Views

Malaysian Consumers can now submit complaints regarding their service provider via the CFM MY Mobile Rights application available for Android and iOS.

Thousands of Malaysian not Happy with Maxis as Customers not treated Fairly [Comment]

04/04/2016 17,769 Views

Thousands and maybe hundreds of thousands of Malaysian are not happy with our Telcos, but right now, Maxis appears to be the most popular among them all.