CFM calls for Public Feedback on Consumer Codes that Telcos should Comply

04/03/2020

CFM Council Members for the 2019-2021 term

CFM is calling for public feedback on the review of General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC 2020).

Complaints on Telekom Malaysia Almost Doubled in 2018 – CFM

05/08/2019

Complaints on Telekom Malaysia (TM) almost doubled in 2018 with 2779 reports, the highest, according to the 2018 CFM Annual Report.

Respons Rakyat App allows Malaysians to send complaints to Government Entities

19/07/2019

Respons Rakyat mobile app Malaysia Public Complaint Bureau

Respons Rakyat app allows Malaysians to send complaints to 460 Government entities such as Ministries, federal government agencies, local authorities.

The Major Problem with Consumer Forum Malaysia (CFM) – Opinion

05/07/2019

The Major Problem with Consumer Forum Malaysia (CFM) right now is the Board of Councilors with representative from the Regulatory Team.

CFM: Improve Consumer Complaints Handling, GCC Crucial to be Reviewed

25/06/2019

CFM said the General Consumer Code (GCC) of Practice is crucial to be reviewed for faster resolution time of complaints handling.

CFM: High Number of Complaints Recorded on TM’s High-speed Broadband (HSBB) in 2018

29/03/2019

Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that Telekom Malaysia's HSBB service received high number of complaints in 2018.

MCMC: Telcos in Malaysia don’t resolve Complaints in time

28/02/2019

MCMC warns that it will not compromise on any Telcos that are found to have failed in providing quality customer services to consumers.

Highest Complaints in 2017 still on Telekom Malaysia – CFM Annual Report

07/11/2018

Telekom Malaysia continues to "champion" the complaints from the Malaysian public with 1412 cases followed by Celcom and Maxis.- CFM Annual Report 2017