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Tag Archives: complaints

CFM: High Number of Complaints Recorded on TM’s High-speed Broadband (HSBB) in 2018

telekom malaysia (TM) HSBB

Communications and Multimedia Consumer Forum of Malaysia (CFM) revealed that Telekom Malaysia's HSBB service received high number of complaints in 2018.

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MCMC: Telcos in Malaysia don’t resolve Complaints in time

mcmc

MCMC warns that it will not compromise on any Telcos that are found to have failed in providing quality customer services to consumers.

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Highest Complaints in 2017 still on Telekom Malaysia – CFM Annual Report

telekom malaysia streamyx

Telekom Malaysia continues to "champion" the complaints from the Malaysian public with 1412 cases followed by Celcom and Maxis.- CFM Annual Report 2017

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Complaints on Telcos Dropped in 2017, CFM received only 4,746 Cases

complaints

Communications and Multimedia Consumer Forum of Malaysia (CFM) received 4,746 complaints related to communications and multimedia services from all over Malaysia in 2017. Among the top five categories reported by consumers to CFM in 2017 and 2016, Billing and Charging remains as the highest complaints category.

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Highest Complaints on Telekom Malaysia- CFM 2016 Annual Report

CFM 2016 Annual Report: complaints on Telekom Malaysia (TM) was the highest at 23.6%, followed by Celcom Axiata (18.77%), Maxis (15.85%).

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CFM resolves 99% complaints in 2016, including Poor Telco services

cfm broadband

Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded 7,556 valid complaints and 2,385 general enquiries received in the 2016.

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CFM to improve complaints management on Service Providers

CFM has received some 4,748 complaints in 2016, plans to improve complaints management and resolution performance.

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Submit complaints about Service Providers via CFM’s MY Mobile Rights app

Malaysian Consumers can now submit complaints regarding their service provider via the CFM MY Mobile Rights application available for Android and iOS.

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Thousands of Malaysian not Happy with Maxis as Customers not treated Fairly [Comment]

Thousands and maybe hundreds of thousands of Malaysian are not happy with our Telcos, but right now, Maxis appears to be the most popular among them all.

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CFM received 7,326 Telco complaints in 2015, 97% resolved

Consumer Forum of Malaysia (CFM) received a total of 7,326 complaints was received from January 2015 to December 2015 from all over Malaysia.

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Here’s what Malaysians have to say about Maxis, Malaysia’s Best Data network

We asked our followers on MalaysianWireless Facebook about their thoughts on Maxis network, Malaysia’s Best Data network. These are their response:

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Maxis leads in dropped calls, DiGi fined the highest amount

Maxis, Malaysia’s leading communications service provider with an “unmatched customer experience” (as the company claims), recorded the highest dropped call rate of 8.16% in Pendang, Kedah according to the Malaysian Communications and Multimedia Commission (MCMC). MCMC which conducted the Extensive End-Point Service Availability Testing (EESAT) in Q3 (Jul-Sep 2013) nationwide revealed that DiGi came second and third with 8% and ...

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