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Tag Archives: consumers

CFM: Improve Consumer Complaints Handling, GCC Crucial to be Reviewed

CFM

CFM said the General Consumer Code (GCC) of Practice is crucial to be reviewed for faster resolution time of complaints handling.

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CFM offers the Platform for Discussion between Telcos & Consumer Associations

CFM recently organised a Knowledge Sharing Session with telcos and consumer associations for information sharing and to discuss issues faced by consumers.

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Tips to avoid scams via Mobile Phone – CFM

mcmc

CFM urges consumers to be more cautious when receiving suspicious calls and to be always aware of the scam techniques used by the syndicates.

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CFM received 7,326 Telco complaints in 2015, 97% resolved

Consumer Forum of Malaysia (CFM) received a total of 7,326 complaints was received from January 2015 to December 2015 from all over Malaysia.

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