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Tag Archives: customer experience

Telekom Malaysia continues to leave Users in the Dark despite MCMC Warning

telekom malaysia

Telekom Malaysia gets a warning from MCMC about how it treats its customers. However the Telco continues to leave customers in the dark on its Facebook page

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Celcom gets 2 award for Customer Experience, 1 on Customer Service

celcom customer experience award frost sullivan

Celcom Axiata bagged 3 awards from Frost & Sullivan’s 14th Annual Malaysia Excellence Awards and one award from TelecomAsia.

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Celcom improves Customer Experience on Social Media

celcom Social Media Experience (smEX)

To further improve its customer experience on social media platforms, Celcom Axiata Berhad launched a new Social Media Experience (smEX) hub on Monday.

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Celcom wins Best Consumer Satisfaction Award from MCMC

Celcom Axiata wins Best Consumer Satisfaction Award during the 2016 Public Cellular Service Providers (PCS) Star Rating Award, organised by the MCMC.

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Celcom Mobile Subscribers now at 10.25 million as of 1Q17

celcom

Celcom has 10.25 million mobile subscribers as of first quarter 2017. It lost 310k subscribers between January 2017 and March 2017.

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Maxis customer gets a Bill Shock from Roaming, “Unmatched” Customer Experience [Comment]

Maxis customer gets a bill shock despite the Telco has said this is impossible to happen. Is Maxis "No Bill Shock Promise" just a marketing gimmick?

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Celcom introduces new management team, plans to become a “Digital Company”

Celcom Axiata unveiled its new key management team. The Telco intends to focus on customer experience and become a Digital company within two years.

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Celcom offers web self service for customers to troubleshoot smartphones

Celcom introduced a web-based self-service solution, for customers to to manage, troubleshoot and resolve various common smart device issues on their own.

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Thousands of Malaysian not Happy with Maxis as Customers not treated Fairly [Comment]

Thousands and maybe hundreds of thousands of Malaysian are not happy with our Telcos, but right now, Maxis appears to be the most popular among them all.

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Maxis Fibre Internet: 5 reasons Why I Won’t sign up [Comment]

5 reasons Why I won't sign up for Maxis Fibre Internet: Expensive pricing, poor service level guarantee and questions asked for money back guarantee.

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Hotlink FAST, Do Whatever Faster, but customers saying slow Maxis Internet, poor experience [Comment]

Maxis Hotlink Fast, Do whatever faster except that Maxis customers say that network is slow, customers experience is bad.

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NICE Systems: Celcom Customer Service Satisfaction improved

celcom

NICE Systems announced last week that Celcom Axiata Berhad, has realized a significant improvement in customer satisfaction since implementing the NICE Fizzback solution in November 2014. Throughout its retail branches, NPS (net promoter score) has increased by 15 points, while its contact center operations have seen a 16-point NPS improvement. NICE said its Fizzback solution enables organizations around the globe ...

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Vietnam, Australia, Singapore have better fixed broadband compared to Malaysia

Using the analysis of 30 countries around the world, Ovum created a Global Broadband Experience Scorecard to compare the quality of the consumer broadband experience. The analysis demonstrates the importance of how customers actually feel about their overall broadband experience, and how a poor experience can lead to customer churn. The research, which surveyed 15,000 fixed broadband consumers in 30 ...

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Celcom Blue Cube offers Fitbit premium wearables

Celcom Blue Cube stores are now offering the Fitbit premium wearables. The lifestyle-based gadgets namely the Fitbit Surge (RM913.21), Fitbit Charge HR (RM584.91) and Fitbit Flex RM384.91), are part of the refinement process undertaken by Celcom, to “address the ever-changing lifestyle needs”, become technology-friendly and provide “interactive and integrated experience” for its customers, the Telco said.

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100 U Mobile roving trucks to increase sales & improve customer experience

U Mobile is making it even more convenient for consumers to purchase its products and services, as well as improve customer experience with the deployment of 100 U Mobile roving trucks. The Telco said that it understands the challenges faced by consumers living in the suburbs, and to address the demand for new flagship devices, the Telco is rolling out ...

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