Home / Tag Archives: customer experience

Tag Archives: customer experience

Digi claims to engage with 7k Malaysians on its Customer Obsessed Day

Digi Customer Obsessed Day 2019

Digi said it mobilised more than 1,100 employees nationwide to the streets to connect with over 7k Malaysians for its annual Customer Obsessed Day (COD).

Read More »

VIP Treatment: Celcom OKU Customers can request for Customer Service to visit their Home

celcom blue cube

Celcom Axiata made available an array of exclusive privileges for its new and existing differently abled customers (Orang Kelainan Upaya – OKU).

Read More »

Celcom CEO: We are Committed to Improving Customer Experience

Celcom CEO Idham Nawawi at MCMC HQ

Idham Nawawi, the Chief Executive Officer (CEO) of Celcom Axiata Berhad shared some of the Telco's initiative to drive better customer experience.

Read More »

Telekom Malaysia continues to leave Users in the Dark despite MCMC Warning

telekom malaysia

Telekom Malaysia gets a warning from MCMC about how it treats its customers. However the Telco continues to leave customers in the dark on its Facebook page

Read More »

Celcom gets 2 award for Customer Experience, 1 on Customer Service

celcom customer experience award frost sullivan

Celcom Axiata bagged 3 awards from Frost & Sullivan’s 14th Annual Malaysia Excellence Awards and one award from TelecomAsia.

Read More »

Celcom improves Customer Experience on Social Media

celcom Social Media Experience (smEX)

To further improve its customer experience on social media platforms, Celcom Axiata Berhad launched a new Social Media Experience (smEX) hub on Monday.

Read More »

Celcom wins Best Consumer Satisfaction Award from MCMC

Celcom Axiata wins Best Consumer Satisfaction Award during the 2016 Public Cellular Service Providers (PCS) Star Rating Award, organised by the MCMC.

Read More »

Celcom Mobile Subscribers now at 10.25 million as of 1Q17

celcom

Celcom has 10.25 million mobile subscribers as of first quarter 2017. It lost 310k subscribers between January 2017 and March 2017.

Read More »

Maxis customer gets a Bill Shock from Roaming, “Unmatched” Customer Experience [Comment]

Maxis customer gets a bill shock despite the Telco has said this is impossible to happen. Is Maxis "No Bill Shock Promise" just a marketing gimmick?

Read More »

Celcom introduces new management team, plans to become a “Digital Company”

Celcom Axiata unveiled its new key management team. The Telco intends to focus on customer experience and become a Digital company within two years.

Read More »

Celcom offers web self service for customers to troubleshoot smartphones

Celcom introduced a web-based self-service solution, for customers to to manage, troubleshoot and resolve various common smart device issues on their own.

Read More »

Thousands of Malaysian not Happy with Maxis as Customers not treated Fairly [Comment]

Thousands and maybe hundreds of thousands of Malaysian are not happy with our Telcos, but right now, Maxis appears to be the most popular among them all.

Read More »

Maxis Fibre Internet: 5 reasons Why I Won’t sign up [Comment]

5 reasons Why I won't sign up for Maxis Fibre Internet: Expensive pricing, poor service level guarantee and questions asked for money back guarantee.

Read More »

Hotlink FAST, Do Whatever Faster, but customers saying slow Maxis Internet, poor experience [Comment]

Maxis Hotlink Fast, Do whatever faster except that Maxis customers say that network is slow, customers experience is bad.

Read More »

NICE Systems: Celcom Customer Service Satisfaction improved

celcom

NICE Systems announced last week that Celcom Axiata Berhad, has realized a significant improvement in customer satisfaction since implementing the NICE Fizzback solution in November 2014. Throughout its retail branches, NPS (net promoter score) has increased by 15 points, while its contact center operations have seen a 16-point NPS improvement. NICE said its Fizzback solution enables organizations around the globe ...

Read More »