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Tag Archives: customer experience

Celcom introduces new management team, plans to become a “Digital Company”

Celcom Axiata unveiled its new key management team. The Telco intends to focus on customer experience and become a Digital company within two years.

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Celcom offers web self service for customers to troubleshoot smartphones

Celcom introduced a web-based self-service solution, for customers to to manage, troubleshoot and resolve various common smart device issues on their own.

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Thousands of Malaysian not Happy with Maxis as Customers not treated Fairly [Comment]

Thousands and maybe hundreds of thousands of Malaysian are not happy with our Telcos, but right now, Maxis appears to be the most popular among them all.

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Maxis Fibre Internet: 5 reasons Why I Won’t sign up [Comment]

5 reasons Why I won't sign up for Maxis Fibre Internet: Expensive pricing, poor service level guarantee and questions asked for money back guarantee.

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Hotlink FAST, Do Whatever Faster, but customers saying slow Maxis Internet, poor experience [Comment]

Maxis Hotlink Fast, Do whatever faster except that Maxis customers say that network is slow, customers experience is bad.

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NICE Systems: Celcom Customer Service Satisfaction improved


NICE Systems announced last week that Celcom Axiata Berhad, has realized a significant improvement in customer satisfaction since implementing the ...

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Vietnam, Australia, Singapore have better fixed broadband compared to Malaysia

maxis unifi fibre broadband

Using the analysis of 30 countries around the world, Ovum created a Global Broadband Experience Scorecard to compare the quality ...

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Celcom Blue Cube offers Fitbit premium wearables

Celcom Blue Cube stores are now offering the Fitbit premium wearables. The lifestyle-based gadgets namely the Fitbit Surge (RM913.21), Fitbit ...

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100 U Mobile roving trucks to increase sales & improve customer experience

U Mobile is making it even more convenient for consumers to purchase its products and services, as well as improve ...

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Celcom signs MoU with Volksbahn Technologies (VBT)

Celcom Axiata Berhad has entered into a Memorandum of Understanding (MoU) with Volksbahn Technologies Sdn. Bhd. (VBT) to “enable rich ...

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