Tag Archives: customer service

There are many reasons why we hate and love our mobile Telcos, but here are 5 reasons why we hate our mobile Telcos in Malaysia.

Digi said it mobilised more than 1,100 employees nationwide to the streets to connect with over 7k Malaysians for its annual Customer Obsessed Day (COD).

The Major Problem with Consumer Forum Malaysia (CFM) right now is the Board of Councilors with representative from the Regulatory Team.

Celcom Axiata made available an array of exclusive privileges for its new and existing differently abled customers (Orang Kelainan Upaya – OKU).

Idham Nawawi, the Chief Executive Officer (CEO) of Celcom Axiata Berhad shared some of the Telco's initiative to drive better customer experience.

MCMC: 7 Malaysia-based Telcos have pledge to improve customer service and experience- Maxis, Celcom Axiata, TIME, Telekom Malaysia, Digi, and U Mobile.

Celcom Axiata grabbed multiple awards at the 6th Customer Experience Management Asia Summit, at Marina Bay Sands, Singapore.

Celcom Axiata has been certified as the first telecom operator globally under the ISO standard 18295-2:2017, a new standard for contact centres.

Celcom Axiata bagged 3 awards from Frost & Sullivan’s 14th Annual Malaysia Excellence Awards and one award from TelecomAsia.

Celcom Axiata Berhad today unveiled its new online chat bots, Clive and Emma, a state-of-the-art Intelligent Virtual Agent service powered by Microsoft's Artificial Intelligence (AI) and Machine Learning technology. The Chat Bots will interact in English and "some Bahasa Malaysia".