Tag Archives: customer service

Idham Nawawi, the Chief Executive Officer (CEO) of Celcom Axiata Berhad shared some of the Telco's initiative to drive better customer experience.

MCMC: 7 Malaysia-based Telcos have pledge to improve customer service and experience- Maxis, Celcom Axiata, TIME, Telekom Malaysia, Digi, and U Mobile.

Celcom Axiata grabbed multiple awards at the 6th Customer Experience Management Asia Summit, at Marina Bay Sands, Singapore.

Celcom Axiata has been certified as the first telecom operator globally under the ISO standard 18295-2:2017, a new standard for contact centres.

Celcom Axiata bagged 3 awards from Frost & Sullivan’s 14th Annual Malaysia Excellence Awards and one award from TelecomAsia.

Celcom Axiata Berhad today unveiled its new online chat bots, Clive and Emma, a state-of-the-art Intelligent Virtual Agent service powered by Microsoft's Artificial Intelligence (AI) and Machine Learning technology. The Chat Bots will interact in English and "some Bahasa Malaysia".

Samsung Malaysia Electronics has been upgrading its Smart Service programme in an effort to continuously ensure customer satisfaction.

Digi redesigned & relaunched its MyDigi mobile app with Live Chat support, rewards, more payment options and Free 3GB Internet.

Celcom introduced a web-based self-service solution, for customers to to manage, troubleshoot and resolve various common smart device issues on their own.

Samsung Malaysia Electronics announced its collaboration with Digi Telecommunications Sdn Bhd (Digi), in an effort to enhance customer service across Malaysia. Via the collaboration, the both companies have set up “Samsung Android Hub’ in ten selected Digi Stores nationwide, aim to elevate shoppers’ experience through “first-class” customer engagement.

NICE Systems announced last week that Celcom Axiata Berhad, has realized a significant improvement in customer satisfaction since implementing the NICE Fizzback solution in November 2014. Throughout its retail branches, NPS (net promoter score) has increased by 15 points, while its contact center operations have seen a 16-point NPS improvement. NICE said its Fizzback solution enables organizations around the globe ...

Samsung Malaysia Electronics announced that it has expanded the Samsung Smart Service centers across Malaysia. Established in 2003 with only 38 service points, the Samsung service network has since grown to a total of 151 smartphone service points and 94 service points for consumer electronic products around Malaysia.

DiGi launched a new logo yesterday, a refreshed brand identity with a promise to be the “enabler of digital inspiration for customers, and commitment to deliver service excellence, fueled by the company’s solid track record of performance and innovation. ” The refreshed brand also incorporates a new philosophy ‘Let’s Inspire’. DiGi’s new visual identity maintains its signature yellow and incorporates ...