Home / Tag Archives: customer

Tag Archives: customer

Digi Customer Engagement Day claims to “Appreciate & Listen” to Customers

Digi Customer Engagement Day 2018

Digi celebrated Customer Engagement Day an annual event formally known as Digi Customer First Day where Digi claims to "connect" with customers nationwide.

Read More »

Over 50 million Customer Data from Telcos Breached?

The personal data of millions of Malaysians has reportedly been listed for sale online- potentially be the biggest information leak in the country.

Read More »

Digi celebrates Customer First Day in six major cities with 1,200 Digizens

Digi Customer First Day 2017

Digi Telecommunications Sdn Bhd celebrated its annual Customer First Day on yesterday by mobilising its 1,200 Digizens nationwide.

Read More »

Over 1,400 Digi employees mobilised to raise awareness on cyberbullying

Digi celebrated its annual Customer First Day (CFD) today by mobilising over 1,400 Digizens nationwide to connect with its customers.

Read More »

Digi – GSMA Connected Women Commitment initiative, to connect more Malaysian Women to Internet

Digi announced its support of the GSMA Connected Women Commitment initiative at the Mobile World Congress (MWC) 2016.

Read More »

Digi Customer First Day: Over 2,000 Digizens connected with customers

Digi Telecommunications Sdn Bhd celebrated its annual Customer First Day on Thursday last week where over 2,000 Digizens nationwide were mobilised to connect with customers. Themed “Let’s Inspire!”, this is the first time Digi has celebrated its Customer First Day in all key market centres across Malaysia with senior management team members leading customer activities in the Klang Valley, Penang, ...

Read More »

Frost & Sullivan: Celcom customers most loyal, U Mobile most recommended Telco

Market research firm, Frost & Sullivan conducted an online survey from October to November 2014, involving 1,300 respondents, randomly selected from consumer online panels, to measure customer experience in the telecommunications sector in Malaysia. Hazmi Yusof, Country Head & Senior Vice President, Asia Pacific at Frost & Sullivan said that based on the Frost & Sullivan’s Malaysia Telecommunications Services Customer ...

Read More »

TNS: Strong Customer Service is key growth for Malaysia Telcos

Market research firm, TNS released the findings from ‘Cracking the Customer Code – Telco’ a study into the attitudes of mobile network customers in Malaysia, revealing that providing stronger customer service could win over new users and secure existing ones. TNS Malaysia conducted a study of 500 mobile phone subscribers in June 2014 to understand the elements of customer service ...

Read More »

Celcom announce new key appointments to strengthen its management team

As per reported on MalaysianWireless late June, Celcom Axiata on Wednesday officially announced new key appointments and movements to “further strengthen its corporate and overall operational management team”. The new appointments and realigning of some key new officers includes:

Read More »

New Maxis logo revealed, Telco wants to deliver “unmatched customer experience”

Maxis launched a new philosophy today, “It’s Not OK to be OK”, to drive delivery of “unmatched customer experience”. The mobile operator said this mantra will be the new attitude driving standards of delivery and way of working, both internally and externally. In addition to the launch of the new philosophy, Maxis also introduced refreshed visual identities for its Maxis ...

Read More »

Get rewarded & manage Mobile Internet services with Hotlink RED App

Maxis has launched a new mobile application called Hotlink RED last Wednesday. Via the app, Hotlink customers could receives rewards and at the same time manage their mobile Internet services. In a statement, Maxis said that by downloading the Hotlink RED App, customers will automatically gain access to year-round rewards called “LiveLifeLoud”, which include VIP access to their favorite celebrities, ...

Read More »